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Secure Shopping

Shop Online with Confidence

Fast Despatch

Fast, Nationwide Delivery

Competitive Prices

Test our Low Price Promise

Expert Advice

Contact us for expert advice.

Terms & Conditions

DirectShopfittings are a major supplier of retail equipment and shopfitting supplies to commercial customers throughout the UK.

All sales are considered a “Business to Business” (B2B) contract.

We want to ensure that our Terms & Conditions of sale are upfront and as straightforward as possible.

By placing an order with DirectShopfittings you are accepting these terms of business.

Stock availability

We constantly update our website with the latest stock availability in our warehouse and/or from our suppliers. However, there are the odd occasions when our stock levels don’t reflect the actual stock available on the website.

If you have placed an order with us and the order cannot be fulfilled we will contact you to confirm the stock availability date and /or an alternative product that meets your specification.

We would suggest that for critical purchases that you contact us by telephone so we can confirm stock availability

If we are unable to assist you we will refund your payment without delay.

Product suitability

We do not supply goods on a trial basis, therefore it is your responsibility to ensure that the goods you order are suitable for your requirements and are of the “duty” they are intended for.

It is your responsibility to ensure that all connections to services including Gas, Electricity and Water / Drainage are adequate for the equipment and where applicable approved and qualified fitters are used. DirectShopfittings will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.

As a key supplier of commercial equipment, DirectShopfittings takes reasonable care to ensure that all product description, specification and imagery is accurate. However, all sizes, colours, dimension and measurements should be treated as approximate. Full detailed manufacturer’s specifications are available on request.

Warranty

There are a number of warranty options available on commercial equipment, so please ensure that the warranty option on the product you have chosen meets with your requirements. As part of our improved commitment to our customers we are able to offer additional warranty on a range of products at very competitive prices.

Back to Base Warranty.

Customers must arrange for any faulty unit(s) to be returned to the manufacturer for repair when the items are covered by a back-to-base warranty. Please ensure that the item(s) are well packaged as neither DirectShopfittings nor the manufacturer will accept any responsibility for any loss or damage caused due to poor packaging when the item is in transit.

Please contact a member of our customer support team to obtain a returns number for your package from the manufacturer.

Parts Only Warranty.

Some commercial appliances are supplied with a parts only warranty which we would strongly advise of upgrading to Parts and Labour.

If your equipment fails under a parts only warranty you will have to source your own engineer to visit your site and advise you of the parts required. If you provide us with a engineers report with information of the parts required, we will then arrange for the parts to be despatched from the manufacturer or their distributor.

You will then need to arrange for you own engineer to revisit to fit the part. As you can appreciate this can take some time and your equipment may be out of action during this period. You also have to consider the cost of two engineer visits.

Parts and Labour Warranty.

With a parts and labour warranty all you need to do is give us a call and we will liaise with the manufacturer or their Master Distributor and organise an engineer visit to fix your equipment. Different levels of parts and labour warranty are available, so it’s worth looking at a number of products to see which offers the best value for money. Unlike other online suppliers we will always liaise with the manufacturer / distributor for you, to ensure a speedy resolution.

Please Note: In the event that a repair is required which is not deemed to be manufacturers fault, i.e. poor maintenance, wrongly sited etc then all costs will be charged to the customer.

Unless otherwise stated all goods manufactured by DirectShopfittings carry a twelve months warranty on faulty parts or workmanship.

DirectShopfittings makes no warranty whatsoever in respect of items which it does not manufacture. DirectShopfittings shall however assist the buyer to obtain the benefit of any applicable warranties given by a third party manufacturer or distributor. Customers must use the warranty arrangements specifically provided.

DirectShopfittings cannot be held responsible in the event of a manufacturer or distributor being unable to provide warranty, including labour and/or parts where the manufacturer or distributor has discontinued a product for any reason and parts are no longer available, or suffered bankruptcy, or is under financial administration by a receiver.

Where an on-site visit is deemed necessary under the terms of the manufacturers/distributors warranty the cost of the visit will be borne by the manufacturer/distributor.

Whilst every effort is made to determine the cause of a fault before sending an engineer on-site it is not always possible to make a correct diagnosis. In the event that the fault is due to customer neglect, failure to operate or maintain the equipment according to manufacturer’s instructions, accidental damage or abuse then DirectShopfittingscannot be held responsible for the cost of the engineers visit.

Any such cost will be charged to the customer. Wherever possible a copy of the engineer’s report will be provided on request.

Payment

All transaction on the DirectShopfittings website go through our secure payment gateway. No payment details are stored on our website, so your information is kept safe.

We all know that credit card fraud is at an all-time high. To protect you from fraudulent card transactions, we may contact you by telephone to validate your order and if the card holder address is different to the delivery address we may also ask for an authorisation code from your bank.

If this can not be provided, we may request an alternative payment method and issue a refund on the original transaction.

Payments by BACS transfer can be made by following the information at check out.

Delivery

Our Delivery and Returns Policy forms part of our Terms & Conditions.

Privacy policy

Our Privacy Policy forms part of our Terms & Conditions.

Legal

Force Majeure.

Neither party shall be liable for any default due to any act of God, war, strike, lock out industrial action, fire or other event beyond the reasonable control or either party.

None or Fraudulent Payment.

Payment must be made on time, in full, and without any deduction, set-off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

Law.

All disputes arising of this contract shall be subject to the jurisdiction of England & Wales.

Get in Touch

DirectShopfittings Limited
Retford Enterprise Centre
Randall Way, Retford
Nottinghamshire
DN22 7GR
Tel: 01777 808 588

Terms & Conditions 1
Terms & Conditions 2

Registered in England & Wales: 0709 3649
VAT Registration Number: GB 312 9442 19

Display Equipment

Looking for a wide range of retail display equipment for your retail premises? DirectShopfittings offer the latest retail display items. From promotional dump bins, fashion mannequins and clothing rails to counter top displays.

Make your products stand out with relevant, affordable and fashionable display equipment. Increase your impulse sales and watch your profits grow. Many retail display equipment items are available direct from our stock with fast nationwide delivery.

Can’t see what you need? Please do get in touch. With our network of manufacturers and supply partners we can help.

Display Furniture

Looking for shop counters and display cases? We have a full range of retail display furniture including counters and display cases for convenience shops, gift shops, vape stores jewellers and more. With styles and designs to suit all budgets and retail environments.

Choose from a range of melamine faced timber counters, slatted gondolas and display tables or for added style and security, we also have a wide range of aluminium framed displays cabinets complete with locks and lighting for perfumes, gifts and gadgets.

Our full range of quality retail display furniture available to suit all budgets and applications. Can’t see what you need? Please do get in touch. With our network of manufacturers and supply partners we can help.

Fixtures & Fittings

Are you looking for flexible, affordable fixtures and fittings for your retail premises? You can choose from a full range of quality, cost effective shopfitting solutions and accessories to suit popular retail display solutions such as Slatwall, Gridwall, Chrome Wire, Twin Slot, Tube and Clamp and much more. All available for fast nationwide despatch from our central warehouse.

Can’t see what you need? Please do get in touch. With our network of manufacturers and supply partners we can help.

POS and Signage

Signage and Point of Sales solutions for retail, hospitality and corporate environments.

From simple menu holders through to multi-site, networked digital signage systems, DirectShopfittings can help with your point of sale signage requirements. Providing solutions for retailers throughout the UK, we can supply POS signage solutions to suit all budgets and applications.

Can’t see what you need? Please do get in touch. With our established network of manufacturers and supply partners we can find the right solution for your needs.

Retail Supplies

Your one-stop shop for retail supplies. With low prices, fast despatch and industry leading service, DirectShopfittings is your best choice supplier for retail supplies and equipment.

Whether you need daily consumables such as till rolls, thermal labels, or price labels or larger electronic equipment such as cash registers or credit card readers. Bringing you the best deals on the latest cash registers, weighing scales, thermal printers and more, DirectShopfittings are here to help you and your business save time and money. All available for fast nationwide despatch from our central warehouse.

Can’t see what you need? Please do get in touch. With our network of manufacturers and supply partners we can help.

Shop Shelving and Storage Racking

Working with independent retailers and shopfitters throughout the UK, DirectShopfittings are experts in retail shop shelving and store room racking solutions. With massive stocks available for fast nationwide delivery, we’re ideally placed to help you with your shopfitting requirements.

Whether you need additional shelves to add to your existing layout, or whether you have a multi-site roll out programme, DirectShopfittings can deliver the quality and service you need.

Can’t see what you need? Please do get in touch. With our established network of manufacturers and supply partners we can find the right solution for your needs.

Our Aim

“To be the UK’s leading distributor of quality, value for money retail equipment and shopfitting supplies, with outstanding customer service.”

About Us

DirectShopfittings was founded to provide the UK’s retailers with a comprehensive range of retail equipment and shopfitting supplies, offering value for money and excellent customer service.

With decades of experience within the retail leisure and hospitality industries, our network of suppliers, manufacturers and importers can help source the equipment you need for your business.

Contact us today.